Shangri-La Eros New Delhi

We had a wonderful stay! The hotel is quite upscale from what we're used to but the entire staff was very accommodating and kind, especially to our children. We had a small accident happen to one of our children and the staff was so …

One of the best luxury hospitality experiences I’ve ever had at Shangri-La Delhi! From the moment I arrived, every staff member made me feel genuinely welcomed and cared for. …

Had and Summit on 29 May 2026 for approx 200 delegates, The Hall ambiance was Very beautiful, the banquet operations Staff was Friendly, responsive, flexible with requests. The Food was Amazing. Special thanks to Nitin Sajwan how helped …

perfect for special occasions, family meals and group outings. The ambience is vibrant, spacious, and thoughtfully designed, with live kitchen counters adding an interactive and energetic feel to the dining experience. It’s …

Very helpful team especially those at the Hotel entrance and housekeeping ! Enjoyed the stay and was an excellent location. Biggest issue is that most Uber drivers and food orders placed were being delivered to the Hotels rear entrance …

Wow what a hotel! Beautiful rooms, wonderful shower, great toiletries, super comfortable bed. …

Absolutely loved our stay here. It's really good that you can just book this without thinking twice. Good location, clean rooms and an impressive service. Hospitality gets a big thumbs up and I'd like to thank Jitendra for the room service. …

I had a truly memorable stay at Shangri-La Eros New Delhi a few weeks ago during my business trip. …

Wonderful hotel in the heart of New Delhi - walking distance to Connaught Place. The room was amazing, the staff were so kind and helpful, and we had a great day at the pool! The 3 staff that stood out to us were Pintu who worked at the …

Had a wonderful experience at Shangri-La, New Delhi. A special mention to Sanjana Singh at the front desk as she was exceptionally warm, attentive, and thoughtful. Her grace and professionalism, combined with the way she engages with …

We recently stayed at the Shangri-La Eros New Delhi for our honeymoon and left incredibly disappointed. At check-in, the staff focused heavily on selling us a suite upgrade with Horizon Club lounge access for an extra ₹9,000 per night. …

Exceptional Stay at Shangri‑La Eros New Delhi Our stay at Shangri‑La Eros New Delhi was truly a wonderful experience and a …

Fantastic property with excellent customer service and understanding from every staff member. We were here for 24 hours but it was absolutely fantastic. The only issue was being able to go out of the hotel, there was nothing great around the area.

I came here for a day pass to the pool, which cost ₹5,000. I had actually meant to go to a different location in another city that was only ₹2,000, so I ended up here by mistake—but I’m so glad I did. …

We celebrated my wife’s birthday here and our stay was truly memorable. The hotel prepared a birthday cake and a beautiful bed presentation with a snake plant, which was a wonderful surprise. They also gave a complimentary gift to my …

Regularly visiting this hotel for frequent conferences. Food is always good service is amazing, Mr. Hardeep and team makes sure you feel special. Thanks for the wonderful hospitality.

"I had a great stay at Shangri-La Hotel. The rooms were clean, the staff was very courteous, and the overall atmosphere was relaxing. The food and facilities were excellent. Highly recommended for a comfortable and memorable stay."

The front staff was so warm and welcoming and got to know Shubham as we would meet every morning at the front desk. His customer services skills were spot on, not only did they get to know me but I also got to know other staff too, like …

We went for a small celebration yesterday and the food at Tamra was just next level amazing and the service staff was so attentive and pleasant that we never felt left out in the busy operation. Special thanks for the wonderful cake and to Himanshu ji and Sumit and Nisa and the restaurant manager. Will come soon !

I recently stayed at the Shangri-La Eros in room no.1419 from January 28-31, 2026, and I cannot recommend this hotel enough. The hospitality was exceptional from start to finish. …

In the beautiful locality of Lutyens , New Delhi, this hotel is located in a very good area . The General decor, upkeep, and maintenance of this place is very good …

had an excellent stay here!! The housekeeping was phenomenal and special thanks to Vijay, who went above and beyond to keep everything spotless and comfortable. The staff consistently made me feel welcome. The bed was incredibly comfortable as well, making it easy to relax after a long day. Highly recommended!

I had an unforgettable, WONDERFUL experience here thanks to Sabia at the front desk. She helped me with my last minute check-in and worked on an option for me that would extend my checkout window on my last day here. Every interaction I had …

Service provided by Mr. Hardeep, Mr. Manohar, Mr. Sanjeev and Mr. Hemant is outstanding.. |The food qualtiy is really delicious.. Thanks to Mr. Jaswinder Chef.. |The ambiance and all the arrangements done by this team is awesome.. We will definetely approach them for next time..

Our stay at the Shangri-La Eros New Delhi has been truly beautiful. While the hotel itself is wonderful, the exceptional service made our visit even more memorable. I want to give a special mention and heartfelt thanks to our room …

My visit to Shangri-La Eros, New Delhi was an exceptional experience that beautifully reflected the brand’s philosophy of heartfelt hospitality and refined luxury. From the moment I arrived, I was welcomed with warmth, grace, and impeccable …

Excellent stay at Shangri-La in Delhi. The breakfasts were outstanding with a wide selection and very high quality. The staff were exceptional – professional, friendly, and always ready to help. The room was comfortable, clean, and …

I am only here to leave a review in regards to the lovely in-house nurse called Neha. On two occasions, I felt ill with sickness and Neha came to my rescue. She is the kindest and most helpful person I have met in a long time. She was very …

We spent two nights at this hotel during our sightseeing trip in New Delhi. The location is good, and the neighborhood feels safe. The hotel itself has clearly seen better days — it’s clean, but the passing years are noticeable. The staff …

Located at the centre if city. Premium location. Parking may be an issue during big events. Good place of events and business meets. Food quality is ok. Ambiance is wonderful. Finding correct gate to enter may be confusing so be careful. Overall a nice to have some time.

Location is very good. Service are not good. Staff is rude specially of the event staff. They keep Non-veg and veg together. They should separate them. Security good. Cleaning good. Washroom condition also good. Parking service good. Only …

Had a great stay at Shangri-La Hotel, made even better by Jitendra and Dhyan from housekeeping. Super attentive, always smiling, and kept the room perfectly clean every time. It’s the little details that made a big difference—truly excellent service!

The stay was disappointing overall. The room key card repeatedly stopped working, and I had to visit the reception multiple times just to open my room. Even the hotel staff struggled to fix it. …

It's no wonder I've chosen Shangri-La for my birthday for the third time! I love it! Miami, Dubai, and now beautiful Delhi! Here I feel cared for, attentive, and uniquely accompanied from the moment I step foot in the hotel. I'd like to …

would like to take a moment to appreciate the wonderful support extended by your team during our recent association. From the very beginning, Pooja in Sales has been extremely professional, approachable, and solution-oriented, ensuring …

I had a great stay at Shangarila. Veloz has kept our room very clean and stylish. Whenever we come back to our room, it’s always tidied up and clean. Amazing service, thanks to him.

Manish Madhukar, Vikas, Sanjeev, Anmol, Manohar and Chef Prashant were very supportive and helpful in all parts of events, Thank you for all the hospitality and fast help in all things would recommend this hotel to all corporate event planners

Little did the event organisers from Cortem use common sense instead of showing their attitude. Agreed Shangri La Eros doesn't have a direct say on it, but the due checks have to be in place and didn't expect CII being such a great …

Perfect hotel in the heart of Delhi. The Spa and swimming is stunning. The gym also well equipped. Great service. …

The breakfast is just mind blowing. The varieties of local and continental dishes with a bicycle trolley going round to serve local delicacies. Rooms cleaned daily and with curtesy

Calling this a 5–7 star hotel is a complete joke. In reality, this place doesn’t even deserve 1 star. The management and staff have zero manners and absolutely no idea how to treat artists or guests. …

I had the room at the topmost floor, parliament was clearly visible. Location is excellent and nearby india gate and embassies. Breakfast at tamra restaurant had varieties and staff was polite as well. They have a heated pool and gym has all necessary machines for full body workout.

Hotel is excellent. Rooms are cleaned immaculately. Our room was cleaned daily by Dharamveer. He is a good lad. Service has been excellent too. Definitely recommend coming back here.

I’m amazed this hotel is listed on Amex travel as a five star hotel, it feels more like a holiday inn express. The hotel is old, they tried to slap some paint on and are crunching on the branding of Shangri-la. Do not stay here, so many nice hotels like the Leela palace. Much better service, better restaurants, muuuuch nicer rooms.

Hotel is fantastic, rooms are spacious enough as we have a 15 month old baby. Cots are a good standard and baby slept well with no issue, Aarti was brilliant during breakfast with us and our baby making sure we have everything due to allergies to dairy and went above and beyond ensuring we have a catered breakfast. Thank you

It was really good experience with team Shangri la, Eros, New Delhi for all the arrangements for our event. Special thanks to Mr. Manish Rajput, Mr. Sanjeev, Mr. vikas and Mr. Prakash.

⭐ ⭐⭐⭐⭐⭐ 5/5 – Exceptional Stay! ⭐ I had an absolutely amazing experience at this hotel and I happily give 5 stars …

Horrible Experience. You enter hotel at 1:45PM, and they make you wait unnecessarily to exercise authority and prove a point. Front office is unwelcoming, rude and cold. At this price point and location- choose any other option.

My three night stay here at was nothing but spectacular. Great hospitality, wonderful service and room on 16th floor with a great view were the obvious highlights of this stay. …

The icons of hospitality in Delhi and has the finest food choices and the best quality with choices too . Has a incredible team of chefs . …

Stayed here as a solo traveller 26th December till 2nd January. Nothing was too much trouble for reception or house keeping. Breakfast was delicious with a great selection on offer, dined in the Italian restaurant also which was great. If im ever back in Delhi this will be where im staying.

Central location, one of the best hotels I have seen in my life. Service is tip top, the restaurants in the hotel are a must try, especially Mister Chai. The hotel is in the proximity to major attractions in central Delhi and is close to the marketplace. Would recommend it for a good experience.

Such an excellent stay here, especially the service! A couple special shoutouts: Anjali and her team at the 19th floor club lounge who took such good care of us, and Jitendra our housekeeper who made us the most special towel art every day, complete with roses! Will come back here each time I come to Delhi.

The hotels hospitality, service was 5 star. Had a great stay. Especially Manmohan(5th Floor Manager), Pankaj and Rajendar(From Daily Cleaning Dept.) are been very kind and their work towards the guests has been excellent.

Food is good but I feel these places charge more than what the dish deserves. No issue in paying for something that is unique but that was not the case here. Over all the food was fine and so was the ambience.

I would like to express my sincere appreciation to Mr. Vinayak Kaushik, Duty Manager at Shangri-La Hotel, and all the team members involved, for their exceptional assistance in helping me recover my phone that was left in an Uber. Their …

Jitendra and Vijay From the room, cleaning were amazing highly five star service! Hotel is amazing. Everything is clean luxury with good taste. Great service. Great food. Great restaurant amazing stuff. Amazing rooms zero complaints.

Beautiful and functional hotel , convenient location and a superb staff . The moment we called n spoke to the first person and the restaurant team, they were polite and courteous …

I went to the Mister Chai cafe in the hotel.. Went for cold coffee n dessert...fell in love with dessert...also you get 50% off on dessert after 8pm... quantity of the pastries was pretty much good ...n the …

I had a corporate event today in the hotel hence got to experience the service for the first time and was pretty disappointed with the level of hospitality. Let's directly come to service …

Suraj and hemlata did a great job and kept my room near and clean. She took care of my room very nicely. Room was well maintained and neat and clean.

Good hotel at convenient location for small programs. However slight congested for parking. Also Google map does not show correct entry gate. The entry is from Ashok Road side

We loved our stay at Shangri la. Everyone was so eager to help us - particularly Jitendra, take care of our room, and Saurabh Seth concierge. We loved every second of our vacation

Excellent arrival and baggage service, super friendly and welcoming check-in and check-out staff. Magnificent breakfast with all the staff concerned about the customer's well-being, I felt at home. Plenty of leisure spaces, with a wonderful …

Thank you to housekeeping Mohan and Jeetpal for fantastic work. They even left a towel craft of a bear. Lovely. Thank you.

Only spent one night at this beautiful hotel unfortunately as at end of an epic 3 week Asian adventure. Would recommend anyone travelling to New Delhi to stay here. Service impeccable

The Shangri-La Eros New Delhi is a popular choice among travelers, earning rave reviews for its exceptional service, central location, and extensive amenities. Many guests appreciate the spacious, elegantly designed rooms with impressive city views, while the hotel’s cleanliness and tranquil atmosphere are frequently highlighted.

Wonderful amenities and excellent service. Food was great! Security is also excellent! Thank you! …

Our experience at the shangri la was excellent. The buffet is superb and the accommodations are exceptional. Jitendra from house keeping went above and beyond to make our stay memorable, adding personal touches with flowers, fruits and towels animals to enhance our stay. The best hotel in New Delhi!

It is a very nice property with the professional staff with showing excellent care to their guests.

Manish Madhukar vikash firoz & Sanjeev.|Cooperative staff & Service, |Specially thanks to Manish Madhukar , behaviour was good & he will stand always over there.

I was not impressed with the Shangri-La; the lovely surroundings in the hotel impress but the service is somewhat different. Laundry charges are extortionate (more than the cost of new clothes and conscious there's multiple clothing markets …

Very unprofessional and Harassing experience. I attended a party here and although I was leaving peacefully on my own , The hotel management behaved in a highly unacceptable way. they forcefully clicked our photo without consent , made me …

The hotel has been well maintained and has a luxury appeal to it. I’d stay here again. The only minor knock in them is that the bell boy took more than 10 min to come to the room for the luggage at checkout. I had to call again to ask them …

The food is excellent—the taste matches the price point. The place is very clean and lovely; you should definitely visit here at least once with your partner.

the breakfast is great, even overwhelming. service i’d excellent and the rooms are functional though i wish they had better coffee in the room

Im visit here with my family everyone happy all staff is friendly good service and food is really yummy but only small issues pool is closed because have even but they provide pool from another hotel with transport

Raju had done an excellent job and room was managed and clean very nicely. Floor manger Suraj and Dhyan ji had taken care and supportive. Excellent job.

Best in class. Good food, nice service and luxury feeling. Recommended if in central delhi.

Service is Pretty good and great hospitality. Special thanks to Sanjana singh Rajput .i love the new renovated gym and sauna . It’s the best so faar I have ever seen in Delhi .

I had the pleasure of attending my organization's bi-annual meet at Shangri-La Eros hotel in heart of New Delhi. The hotel is easy to locate. The conference rooms are spacious and appropriately lit. They do not owerpower with their presence …

Everything about my stay at the Shangri-La New Delhi was top-notch. The staff was incredibly friendly, and the hotel grounds were beautiful, complete with a lovely swimming pool. …

I went there to attend financial session. Food was satisfactory but service need lot of improvement. Service boys serving food to limited people sitting inside. Not attentive catcall.

Om prakash was great, he manages the rooms. He was so attentive every time you pass him and he greets you, asks about your day etc. It really makes a difference to the stay!!! …

I love this hotel because of extraordinary hospitality and very tasty non vegetarian food & beverages. The hotel staff is very polite and always ready to serve best whether you are on gate or billing counter or restaurant, always love to visit this hotel. Best of luck🤞 …

Shangri-La Hotel offers a luxurious, serene stay with elegant rooms, warm hospitality, and excellent dining. The calm atmosphere, beautiful interiors, and thoughtful amenities like the spa and pool make it ideal for both business and leisure travelers.

We have had an amazing experience visiting this hotel very first time. We went there to visit our friend. When we arrived, the staff were very welcoming an friendly. We waited in the lobby, it looked spectacular. It was very comfortable …

This is a modern, safe hotel. The check-in experience is really wonderful. My room is beautifully presented. Very handy location.

Didnt went to the room was there on a date, ambience is good and quiet clean place, Limited items to eat a good place to spend time with that special one

Went to conference. The architecture of the first floor banquet hall wrt food service is just ridiculously small and narrow. Very poorly thought through.

The rooms are well kept squeaky clean, every little details. I intentionally meet the room responsible to say thank you. His name was Shobham. I have been to other 5star hotels but this the best I experience in terms of customers care and quality

Amazing hospitality provided by Gaurav Gautam & Team. In 2024, we took ~50 rooms for 3 days and this year we took ~90 rooms for 3 to 4 days. All because of the service provided last year and Gaurav's hospitality. All the best team Shangri-La!

Not suitable for Vegetarians. They serve non veg food alongwith veg food. All mixed up. Vegitarian must avoid this place for dining.

We would like to thank Sunil Dutt for providing an excellent service as returning guests. Mr Dutt was exceptional as we had a few issues during our stay last year. We are fully confident to stay here in the future. We recommend the …

Lovely hotel Jitendra dhyan very attentive the room, Tamara breakfast staff all great service.

Visited at Aditya Birla finance meet with MD Mr Rakesh singh .... Honour for listening him

Response from the restaurant

Dear Guest, Thank you for sharing your wonderful feedback with us. We would be delighted to welcome you again on your next visit. … More

Visited Tamra at Shangri-La Eros, New Delhi, and had an outstanding experience! The team was warm, cheerful, and incredibly attentive — they made us feel truly welcomed from the moment we arrived. Their positive energy and focus on every …

Salman and Jitendra took great care of us during our stay in Delhi. We had such a wonderful time and the level of service and care was unmatched. Very highly recommended!

Shubham Kumar and dhyan excellent housekeeping service with consistency. His professionalism and hard work always stand out.

I do not have any concerns, and I am happy and relaxed in my room. My requests have been attended to with pleasure.